Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mitch’s Kitchen’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Mitch’s Kitchen’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit Derby B, Old Hambledon Racecourse Centre, Wallops Wood, Sheardley Lane, Droxford, Southampton, Hampshire, SO32 3QY. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, contact information including email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys and/or offers.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites or social media sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • We may offer new and/or existing customers special offers from time to time. Where we make such offers, introductory offers are only available to new users of the website. Previously registered users do not qualify for an additional offer, unless expressly stated. “Previously registered users” refers to any combination of: a user with a user account at Mitch’s Kitchen, a credit or debit card, a credit or debit card holder, a delivery address, a cardholder address, or a household, who has previously made use of the Mitch’s Kitchen service. Unless otherwise stated, only one discount code may be applied per order, and each code may only be used once, for both one time purchases and subscriptions. They may not be copied, reproduced, distributed or published either directly or indirectly in any form. We reserve the right to terminate or modify discounts at anytime without prior notice and in our sole discretion. We may require you to complete checkout at mitchskitchen.co.uk to redeem any offer.
  • In the instance of friend referral discount codes, we encourage our customers to share their referral link with as many friends as possible, so the referrer may redeem as many referral discount codes as they like per order (up to the total price of your order). To apply multiple codes, please contact us at support@mitchskitchen.co.uk. These codes may only be used once. Orders placed using referral discount codes cannot be cancelled or refunded. They may, however, be postponed or delayed at Mitch’s Kitchen’s discretion.
  • Unless otherwise stated, all food or prizes given away as part of a competition or prize draw must be claimed by the winning party within three months of initial notification via email. Prizes are not transferable or redeemable for cash and we reserve the right to withdraw a prize if we suspect abuse or violation of the competition rules, which will be viewable on our site at the time of the competition.
  • If you have any changes or queries about your order or subscription, simply drop us an email, or give us a call. This must be arranged by Sunday midnight for Tuesday deliveries, Tuesday midnight for Thursday deliveries and Thursday midnight for Saturday deliveries. Any changes after this time may not be accepted.
  • As an online retailer we are governed by the United Kingdom Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk 
  • If you are unsatisfied with any of the items in your order or any part of the delivery service from Mitch’s Kitchen, please contact us, either by emailing us support@mitchskitchen.co.uk or by telephoning 02382 145566. If you would like to make a comment or recommendation regarding our food, then please visit our FAQs page of the website and select “Contact”. As we sell perishable goods, we ask that you, the customer, inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately on support@mitchskitchen.co.uk or by telephoning 02382 351729. We shall be happy to exchange or refund any item you feel does not meet our quality standards. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible and we shall not charge you for the incorrect item. We operate an open and honest policy at Mitch’s Kitchen and will work our hardest to make sure we can accommodate and act on any problems or suggestions.
  • Your use of this website and any dispute arising out of such use of the website is governed by, and construed in accordance with, English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.