Mitch’s Kitchen Ltd (collectively referred to as “we” or “us” in this policy) are committed to protecting and respecting your privacy rights.

This privacy policy sets out what data we collect about you when you use this website and how we use and protect it. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 27th October 2018.

What personal data we collect

We may collect the following information about you:

  • Your name, date of birth, age or gender;
  • Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and email address;
  • Information that you provide by filling in forms on www.mitchskitchen.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site;
  • If you contact us, we may keep a record of that correspondence;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • Details of transactions you carry out through our site (including your payment card details when you place an order) and of the fulfilment of your orders;
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access; and
  • Other publicly available personal data, including any which you have shared via a public platform (such as Twitter feed or public Facebook page).
We use data held about you in the following ways:
  • To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To provide you with information, products or services that you request from us or which we feel may interest you, including offers and promotions, where you have consented to be contacted for such purposes;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To allow you to participate in interactive features of our service, when you choose to do so;
  • To notify you about changes to our service;
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail, and use the information to customise the website, our products and services according to your interests;
  • We may contact you in relation to the nature of your attempted transaction, even if you don't confirm the transaction; and
  • We may also send operational emails to enquire as to why the purchase was not completed, which you can opt-out of any time.
Sharing data with third parties
We may share your personal data with some of our third party service partners for the following purposes:
  • To make certain products and services available to you, such as delivery of your orders, taking card payments and gathering feedback via a review site to assess your experience of our products and services;
  • Where we are required to disclose information to comply with our legal obligations; to exercise our legal rights; for the prevention, detection or investigation of crime or prosecution of offenders; and for the protection of our customers. Such third parties include governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers;
  • With your permission, to display your feedback and/or photos on our website and social media sites (such as Twitter feed, Instagram page or public Facebook page).
We will never share your personal data with third parties for any other purposes, such as for their own marketing, other than to provide services to Mitch’s Kitchen and to you.

How long we keep your data
We will not retain your data for longer than is necessary for the purposes set out in this policy. The longest we will normally hold any personal data is 6 years.

Where we store your personal data
  • The data that we collect from you may be transferred to a destination outside the European Economic Area ("EEA"). It may be processed by staff operating outside the EEA who work for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
What you can do to help protect your data
  • Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you to ensure your password is strong and to avoid sharing it with anyone;
  • Always log out of public computers or devices and close the website browser when you have completed a session;
  • We will never ask you to confirm any bank account or card details via email. If you receive an email claiming to be from Mitch’s Kitchen asking you to do so, please ignore it.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. To summarise they enable us:
  • To estimate our audience size and usage pattern
  • To store information about your preferences, and so allow us to customise our site according to your individual interests
  • To speed up your searches
  • To recognise you when you return to our site
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites and social media sites
Our website may contain links to other websites or social media sites which we think may be of interest to our customers. Once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement and therefore you should exercise caution and look at the privacy statement applicable to the website in question.

Your rights
You may choose to restrict the collection or use of your personal information in the following ways:
  • The right of access: you may request details of personal information which we hold about you. In some cases, we may charge a small fee to cover the administrative costs. If you would like a copy of the information held about you please write to Mitch’s Kitchen Unit Derby B, Old Hambledon Racecourse Centre, Wallops Wood, Sheardley Lane, Droxford, Southampton, Hampshire, SO32 3QY.
  • The right of rectification: if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
  • The right of erasure or to be forgotten: you may request (in certain circumstances) that we delete personal data held on you; where we no longer have a legal reason to retain it;
  • The right to data portability: in certain circumstances you can ask us to supply you with some of the personal data we hold about you, directly to you or to another organisation.
  • The right to restrict processing: in certain circumstances you can ask us to restrict processing of data, which means that we would need to secure and retain the data for your benefit but not otherwise use it;
  • The right to object: whenever you are asked to fill in a form on our website, for example to register an account, look for the box that you can unclick to indicate that you do not want the information to be used by us for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@mitchskitchen.co.uk.
Our legal basis for processing customer personal data
The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Mitch’s Kitchen, including:
  • Selling and supplying goods and services to our customers;
  • Promoting, marketing and advertising our products and services;
  • Sending promotional communications which are relevant to individual customers;
  • Understanding our customers’ behaviours, activities, preferences and needs;
  • Improving existing products and services;
  • Complying with our legal and regulatory duties, including working with law enforcement agencies; and
  • Handling customer queries, complaints or disputes.
In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email and SMS. Our customers have the right to withdraw consent at any time, after which point we will cease to process data if consent is the only legal basis for processing.